Our Policies

Cancellations

If you need to cancel a tour booking, please contact us as soon as possible with your information and order number, or call us at 802-377-3170. We offer a full refund for cancellations made 2 or more weeks in advance of the tour date. After that, a partial refund will be made as follows:

  • less than 2 weeks in advance of the tour date — 75% refund

  • less than 1 week in advance of the tour date — 50% refund

  • less than 2 days in advance of the tour date — no refund

There are also instances where a tour could be cancelled by the staff — if there are fewer than 4 seats booked for a tour, or for safety issues due to bad weather. In the event there are too few bookings, attendees will be notified of the cancellation at least 48 hours in advance. Notification of cancellation due to bad weather will be made as soon as possible. Either way, a full refund will be issued — or if preferred, a booking for a future tour will be made.

Conduct

We want everyone to have fun on our tours! We ask that you drink responsibly and follow the tasting recommendations and amounts offered by the tasting room staff. And please, no drinking on the bus — drinking is limited to our tour venues only.

Attire

There is no dress code in Vermont — just please dress appropriately for the weather! But for safety reasons, no open toe shoes are allowed on the bus.